Exports run from the Export button on a media file or a folder. When that button is missing, refuses to open a dialog, or opens a dialog that never produces a file, the cause is almost always your user role or your browser. Work through the symptom that matches what you see.
The export button is missing
Check your role on the folder the file sits in. Viewers can read and watch content but cannot extract it, so the export option does not render for them. Ask an admin to change your role to Editor or Admin, then reload the page.
Permissions live on the folder, so you can have export rights in one folder and not another. See groups and permissions for how roles are set.
The export button is grayed out
The file is still processing. Exports need a finished transcript, so the button stays disabled until transcription completes. Wait for the file to finish, then try again. If the file has been stuck for longer than you expect, see transcription problems.
The dialog does not open
Your browser is blocking the pop-up. Look for a blocked pop-up icon in the address bar, click it, and choose to always allow pop-ups from app.speakai.co.
If nothing is blocked, the page state may be stuck. A hard refresh clears it: press Cmd+Shift+R on macOS or Ctrl+Shift+R on Windows, then start the export again.
The dialog opens but no file arrives
Your browser is holding back the download. Browsers often block automatic downloads from a site you have not downloaded from before. Check for a download prompt or a blocked download icon in the address bar and allow downloads from app.speakai.co. Then run the export again.
If the file still does not arrive, try a different format from the export formats list. Some formats are premium features, and one being unavailable on your plan does not affect the others.
Still stuck? Write to success@speakai.co or book a free consult.
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