Deleting individual files
When you delete a media file, transcript, or text note:
- The file enters a 7-day soft delete period
- During this period, the file can be recovered if needed
- After 7 days, the file is permanently deleted from our servers
To delete a file, open it and select Delete from the actions menu, or select multiple files in a folder and use the bulk delete option.
Deleting your account
To close your account and have all of its data deleted:
- Go to Settings > Data Management.
- Select Delete Account, pick a reason, and answer the questions it asks.
- Confirm the deletion.
In the mobile app the same request sits on the Profile tab, under Storage & Data, where picking a reason is enough and the follow-up questions are optional.
Your account closes right away, and its data is permanently deleted within 14 days. This action is irreversible. All your media files, transcripts, analysis data, and account settings go, so export anything you want to keep before you start. On a phone you are signed out as soon as the request goes through, and recordings still saved on that phone stay there until you delete them in the app.
Deleting the account does not cancel a subscription bought through the App Store or Google Play. Cancel that in the store that sold it. If you signed in with Apple, Speak AI revokes its own Apple sign-in token for your account, so it keeps no way back in.
What gets deleted
- The original audio/video file
- The transcript text
- All AI analysis results (insights, sentiment, keywords)
- AI Chat conversation history for that file
- Any clips created from the file
Do you train AI on my data?
No. Speak AI does not use your data to train AI models unless you explicitly instruct us to. Your content remains private and is only processed for the features you use.
Data residency
Speak AI data centers are located in Canada Central and North United States regions. Enterprise customers can request specific data storage locations. For details, see our security overview.
Evaluating Speak AI for a team? Book a demo and see your own recordings analyzed.
Related: Account · Affiliate program