Skip to content

Sentiment scores

Sentiment runs from -1 to 1, split into seven bands from very negative to very positive. What each band means in practice.

Updated View as MarkdownAsk ClaudeOpen in ChatGPTllms.txt

Sentiment scores range from -1 to 1 and can carry several decimals. Speak AI scores each file overall and each sentence inside it, then places the score in one of seven bands so you can read the tone without interpreting the raw number.

The Sentiment panel open beside a transcript. A Sentiment Summary bar splits the recording into 30 percent positive, 61 percent neutral and 9 percent negative and labels the whole file mostly neutral, and a chart below plots the score of every sentence from the start of the conversation to the end.

Sentiment Score
Very Positive 0.75 to 1
Positive 0.26 to 0.74
Slightly Positive 0.01 to 0.25
Neutral 0
Slightly Negative -0.01 to -0.25
Negative -0.26 to -0.74
Very Negative -0.75 to -1

Sentiment appears on the media detail page for one file, in folder statistics for a set of files, and in Explore, where you can compare it across groups and watch it move over time.

Evaluating Speak AI for a team? Book a demo and see your own recordings analyzed.


Related: Insights · Categories

Navigation

Type to search…

↑↓ navigate↵ selectEsc close