Microphone and camera permissions

Grant browser access to the microphone and camera so the embeddable recorder can capture audio and video from your visitors.

The recorder captures audio and video through the browser, so the browser has to grant it access to the microphone and camera first. The first time someone opens a recorder, the browser asks. Click Allow and recording works straight away. If the request was blocked or dismissed earlier, the browser remembers that answer and the recorder stays silent until you reset it.

Two things to check before you go looking in browser settings. The page has to be served over HTTPS, because browsers only release the microphone and camera on a secure connection. And after any permission change, reload the page: nothing takes effect until you do.

Chrome

When Chrome asks, click Allow in the prompt under the address bar. If you do not see a prompt, the answer is already stored and you need to change it by hand.

On desktop:

Click the three-dot menu in the top right and select Settings.
Go to Privacy and security> Site settings.
Click either Camera or Microphone.
Review the blocked and allowed sites listed under Permissions.
If the recorder site sits under “Blocked”, select it and change it to Allow.
Reload the page.

On Android:

Open Chrome and go to the recorder page.
Tap the lock icon beside the address bar.
Tap Site settings.
Under Permissions, tap Camera or Microphone and select Allow.
Refresh the page.

On iPhone and iPad:

Open the Chrome app and go to the recorder page.
Tap Allow when prompted.
If you denied it before, open the device Settings, scroll to Chrome, and turn on Camera and Microphone.

Firefox

On desktop:

Open Firefox and go to the recorder page.
Click Allow in the prompt.
To set it by hand, click the padlock icon in the address bar, click the arrow for More information, then set Camera and Microphone to Allow on the Permissions tab.
Reload the page.

To manage the defaults for every site, go to the Firefox menu > Settings> Privacy & Security> Permissions.

On mobile, tap Allow when prompted. If you denied it before, open the browser’s Settings> Site permissions, find the recorder site, and turn on Camera and Microphone.

Safari

On a Mac:

Open Safari and go to the recorder page.
Click Safari in the top menu, then Settings.
Open the Websites tab.
Click Camera, then Microphone, in the sidebar.
Set the recorder site to Allow.
Restart Safari.

On iPhone and iPad:

Open the recorder page in Safari and tap Allow when prompted.
If no prompt appears, tap the page settings button (aA) in the address bar, then Website Settings.
Set Camera and Microphone to Allow.
To manage the app itself, go to iOS Settings> Safari> Camera and Microphone.

Edge, Opera and Vivaldi

These browsers follow Chrome closely. Go to Settings> Site Settings> Camera or Microphone and set the recorder site to Allow. On mobile, the permission usually sits in the app settings or behind the security icon in the address bar.

When the permission still does not stick

Reload the page after every change. Most “it still does not work” reports are a stale tab.
On an embedded recorder, both the page hosting the iframe and the recorder domain need permission. See Embedding for the iframe attribute that grants it.
On a managed device from a school or workplace, an administrator may have locked camera and microphone access. You will need their help to change it.
Clear the browser cache or restart the device if a change does not seem to apply.
On mobile, check both the browser permission and the operating system permission for that browser app. Either one can block the recorder.

Official browser guides

Still stuck? Write to success@speakai.co or book a free consult.