---
title: "Export errors"
description: "A blocked pop-up or a missing permission is the usual cause when the export dialog does not appear or the file never arrives."
---

> Documentation Index
> Fetch the complete documentation index at: https://docs.speakai.co/llms.txt
> Use this file to discover all available pages before exploring further.

# Export errors

### Overview

If you're having trouble exporting data or the export dialog isn't appearing, it's usually due to a simple setting in your browser or your user permissions.

This guide will help you quickly identify and resolve these common issues so you can get the data you need.

### How It Works

The export feature relies on your browser allowing pop-up windows for downloads and your user account having the necessary permissions to access and extract data.

### Getting Started

To access this feature, go to Export Options in your Media or Folder Page.

### Troubleshooting

If the export option doesn't appear or the dialog fails to open, it's usually a permissions or Media file not supported.

**Quick Summary:** Check your User Role permissions. 'Viewer' accounts often cannot export data. Also, ensure your browser isn't blocking the download pop-up.

### Check Permissions

Ask your Admin if your role is set to 'Viewer'. Viewers can read but not extract data.

**Prerequisites:**

- 'Editor' or 'Admin' Role

### Browser Blockers

Look at the address bar for a "Pop-up blocked" icon. Click it and select "Always allow".

### Refresh

Sometimes the UI state gets stuck. A hard refresh (`Cmd+Shift+R`) often fixes the modal trigger.

### Greyed Out

If the button is visible but unclickable, the file might still be processing. Wait for transcription to complete.

### Pro Tips

If the modal opens but doesn't download, your browser's security settings might be preventing automatic downloads from new sites.

### Related Prompts/Features

- User Roles
- Export Options

### Next Steps

Ready to get started? Here's what to do next:

- **Login to your account** and navigate to the Export Options.
- **Check your user role** to ensure you have the necessary permissions.
- **Verify your browser settings** to allow pop-ups for downloads.
- **Try exporting your data** again.

Need help? Contact our support team or check out our other guides.

Still stuck? Write to success@speakai.co or [book a free consult](https://calendly.com/speak-ai/consult?utm_source=docs&utm_campaign=consult).

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Related: [Troubleshooting](/help/troubleshoot/) · [Payment errors](/help/troubleshoot/payments/)

Source: https://docs.speakai.co/help/troubleshoot/exports/index.mdx