Upgrade Your Subscription
These premium features are designed to help you achieve more, streamline your processes, and get the most out of our platform.
How It Works
Upgrading your subscription is a straightforward process that grants you immediate access to premium features. You can easily manage your plan and view available options directly within your account settings.
Getting Started
To upgrade your subscription, go to Settings → Manage Plan in your dashboard and click “Change Plan” or “Upgrade”.
Steps
- Compare Plans: View the pricing table to understand the features included in each tier. Team and Enterprise plans typically offer advanced capabilities such as “Custom Branding” or “API Access”.
- Select: Click “Upgrade” on the plan that best suits your needs.
- Checkout: Confirm your payment method. A pro-rated charge will be applied immediately to reflect the upgrade.
- Access: Once your payment is successful, new features, such as the “Export” button becoming active, will be available instantly.
Pro Tips
Consider opting for annual plans, as they usually provide a 20% discount compared to paying on a monthly basis.
Troubleshooting
If you encounter a “Payment Failed” error, please check if your bank requires two-factor authentication (2FA) for the transaction.
Next Steps
Ready to enhance your experience? Here’s what to do next:
- Login to your account and navigate to Settings → Manage Plan.
- Explore the available plans to find the one that best fits your requirements.
- Complete the upgrade process to instantly access premium features.
Upgrade my subscription
Upgrade Your Subscription
Overview
Unlock powerful advanced features that can significantly enhance your workflow and productivity. By upgrading, you gain access to tools like AI Chat for smarter suggestions, advanced Export capabilities, and higher usage limits to support your growing needs.
These premium features are designed to help you achieve more, streamline your processes, and get the most out of our platform.
How It Works
Upgrading your subscription is a straightforward process that grants you immediate access to premium features. You can easily manage your plan and view available options directly within your account settings.
Getting Started
To upgrade your subscription, go to Settings → Manage Plan in your dashboard and click “Change Plan” or “Upgrade”.
Steps
- Compare Plans: View the pricing table to understand the features included in each tier. Team and Enterprise plans typically offer advanced capabilities such as “Custom Branding” or “API Access”.
- Select: Click “Upgrade” on the plan that best suits your needs.
- Checkout: Confirm your payment method. A pro-rated charge will be applied immediately to reflect the upgrade.
- Access: Once your payment is successful, new features, such as the “Export” button becoming active, will be available instantly.
Pro Tips
Consider opting for annual plans, as they usually provide a 20% discount compared to paying on a monthly basis.
Troubleshooting
If you encounter a “Payment Failed” error, please check if your bank requires two-factor authentication (2FA) for the transaction.
Next Steps
Ready to enhance your experience? Here’s what to do next:
- Login to your account and navigate to Settings → Manage Plan.
- Explore the available plans to find the one that best fits your requirements.
- Complete the upgrade process to instantly access premium features.
Pause, resume, or cancel your subscription
Pausing your subscription
If you need a break but plan to come back, you can pause your subscription instead of canceling:
- Go to Profile > Manage Plan
- Click Pause Subscription
- Select how long you want to pause
While paused, you won’t be charged. Your data and transcriptions remain saved. You can resume anytime.
Resuming your subscription
- Go to Profile > Manage Plan
- Click Resume Subscription
- Your plan reactivates immediately and billing resumes on the next cycle
Canceling your subscription
- Go to Profile > Manage Plan
- Click Cancel Subscription
What happens after cancellation
- Monthly plans: You keep access until the end of your current billing cycle
- Annual plans: You keep access through the end of your paid period
- After the paid period ends, your account converts to the free tier
- Your data remains accessible and exportable
- No cancellation fees or penalties
Deleting your account
If you want to permanently delete your account and all associated data, go to Settings > Profile > Data Management. This action is irreversible and removes all your media, transcripts, and analysis data.
Before deleting, we recommend exporting any data you want to keep.
Questions?
If you’re thinking about canceling because something isn’t working for you, let us know. We’d love the chance to help solve the issue. Send us a message anytime.
Need further assistance? Contact our support team or explore our other help guides.
Need further assistance? Contact our support team or explore our other help guides.
Pausing your subscription
If you need a break but plan to come back, you can pause your subscription instead of canceling:
- Go to Profile > Manage Plan
- Click Pause Subscription
- Select how long you want to pause
While paused, you won’t be charged. Your data and transcriptions remain saved. You can resume anytime.
Resuming your subscription
- Go to Profile > Manage Plan
- Click Resume Subscription
- Your plan reactivates immediately and billing resumes on the next cycle
Canceling your subscription
- Go to Profile > Manage Plan
- Click Cancel Subscription
What happens after cancellation
- Monthly plans: You keep access until the end of your current billing cycle
- Annual plans: You keep access through the end of your paid period
- After the paid period ends, your account converts to the free tier
- Your data remains accessible and exportable
- No cancellation fees or penalties
Deleting your account
If you want to permanently delete your account and all associated data, go to Settings > Profile > Data Management. This action is irreversible and removes all your media, transcripts, and analysis data.
Before deleting, we recommend exporting any data you want to keep.
Questions?
If you’re thinking about canceling because something isn’t working for you, let us know. We’d love the chance to help solve the issue. Send us a message anytime.
Overview
This guide explains how to cancel your subscription to stop future billing or permanently delete your account and all associated data. This process allows you to manage your account status and data retention according to your needs.
Understanding these options ensures you can make informed decisions about your account and data privacy.
How It Works
There are two primary actions you can take:
- Cancellation: This stops future billing. You will retain access to your data until the end of your current billing period. After this period, your account will revert to the Free plan limits.
- Deletion: This is an irreversible action. All your media, transcripts, and analysis data will be permanently removed from our servers. In some cases, data may be retained for a set period if legally required.
Getting Started
To access these options, navigate to your account settings:
- For cancellation: Go to Profile → Manage Plan → Cancel Subscription.
- For deletion: Go to Settings → Profile → Data Management
Prerequisites
To perform these actions, you must be the Account Owner.
Related Information
Pro Tips
Before deleting your account, it is highly recommended to export all your data.
Troubleshooting
“Contact Admin”: If you see this message, it means you are a team member and do not have the permissions to delete the company account. Only the account administrator can perform this action.
Next Steps
Ready to manage your account status? Here’s what to do next:
- Login to your account and navigate to the Billing or Profile settings.
- Choose the action that best suits your needs: cancel your subscription or delete your account.
- Review the consequences of your chosen action before proceeding.
Need help? Contact our support team or check out our other guides.
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