Upgrading unlocks AI Chat, premium exports, custom insights and higher limits. Changes apply immediately and bill pro rata.

You manage your plan from Profile → Manage Plan. From there you can move to a bigger plan, pause billing for a while, resume, or cancel. Upgrades take effect the moment your payment goes through. Pauses and cancellations never take away data you have already created.

You need to be the account owner to change the plan. Team members see a “Contact Admin” message instead.

Upgrade or change your plan

Go to Profile > Manage Plan and click Change Plan.
Compare the plans in the pricing table. See plans and pricing for what each one includes.
Click Upgrade on the plan you want.
Confirm your payment method. You are charged pro rata straight away for the rest of the current cycle.

New features unlock as soon as the payment succeeds. Your credit pool moves to the new plan’s amount at the start of the next cycle.

Pause your subscription

If you need a break but plan to come back, pause instead of canceling:

Go to Profile > Manage Plan.
Click Pause Subscription.
Choose how long you want to pause.

You are not charged while paused, and your media, transcripts, and analysis stay saved.

Resume a paused subscription

Go to Profile > Manage Plan.
Click Resume Subscription.

Your plan reactivates immediately and billing picks up again on the next cycle.

Cancel your subscription

Go to Profile > Manage Plan and click Cancel Subscription. Canceling stops future billing. It does not delete anything.

On a monthly plan you keep access until the end of the current billing cycle.
On an annual plan you keep access through the end of the period you paid for.
After that, your account moves to the free tier.
Your data stays accessible and exportable.
There are no cancellation fees.

If you are canceling because something is not working, send us a message first. We would rather fix the problem than lose you.

Delete your account

Canceling and deleting are different actions. Deleting removes your media, transcripts, and analysis data permanently, and you cannot undo it. Export anything you want to keep first, then follow data deletion.

If a payment fails

Check whether your bank requires two-factor authentication for the charge, since that is the most common reason an upgrade is declined. For other causes and fixes, see payment troubleshooting.

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