By receiving immediate notifications, you can proactively address issues, track trends, or respond to urgent matters as they arise.
How It Works
You can configure alerts to notify administrators when certain keywords are detected within a transcript. This can be achieved through two primary methods: using Zapier for advanced automation or using Speak AI’s native Insights features.
Getting Started
To access and configure keyword alerts, navigate to Settings → Keywords in your Speak AI dashboard.
Configuration
There are two recommended ways to set up keyword alerts:
Using Zapier (Recommended)
This method connects cleanly with your existing tools.
- Trigger: Set up a trigger in Zapier for Speak AI’s New Media Processed event.
- Filter: Add a Zapier filter step to ensure the automation continues ONLY IF the
Keywordsfield (from Speak AI data) contains your desired keyword (e.g., “YourKeyword”). - Action: Configure an action to send an email via Gmail or a channel message via Slack to the relevant admin.
Using Speak AI Insights
Some Speak AI plans offer native email alerts for keyword sets.
- Go to the Insights or Keywords settings within your Speak AI account.
- Configure a Keyword Set that includes the terms you want to monitor.
- If available on your plan, enable Email Notifications for this specific keyword set.
Next Steps
Ready to ensure you never miss critical topics? Here’s what to do next:
- Login to your account and navigate to Settings → Keywords.
- Choose your preferred method (Zapier or native Insights) to set up your first keyword alert.
- Test your alert with a relevant keyword to confirm it’s working as expected.
Need help? Contact our support team or check out our other guides.
Want a hand setting this up? Book a free consult and we’ll do it together on your account.
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