Why did my payment fail?
A failed charge can happen for several reasons:
- Your card was declined by your bank or card issuer. This is the most common reason. Your bank may block the charge as a security measure, especially for first-time transactions with a new merchant.
- You used a debit card instead of a credit card. Some debit cards are not accepted for recurring subscriptions. Try a credit card instead.
- Your credit card is expired. Check the expiration date and update your card if needed.
- Insufficient funds. Make sure your card has enough available credit or balance.
- The payment was blocked as high-risk. Some banks flag international transactions or first-time subscription charges. Contact your bank to authorize the payment.
- Regional restrictions. Some card types or regions may not be supported by our payment processor.
Fix it
- Go to your billing settings
- Update your payment method with a different card
- Try the payment again
If you continue to have issues after trying a different card, contact your bank first to confirm they are not blocking the transaction. Then reach out to us and we will help resolve it.
Other billing questions
- Where are my invoices? Available in your billing settings under payment history.
- When am I charged? Monthly plans bill on the same date each month. Annual plans bill once per year.
- How do I cancel? You can cancel anytime from your billing settings. See our pricing and plans guide for details.
Need help? Just send us a message and we will look into your specific situation.
Still stuck? Write to success@speakai.co or book a free consult.
Related: Troubleshooting · Export errors