Currently, we limit the recording based on different pricing plans.
If you have custom needs, you can reach out to us and we will make adjustments so that you can extend the time longer if that is valuable for you.
We’ve had the pause button enabled in the past but on certain devices and browsers there is a timeout not in our control that sometimes would corrupt files.
To ensure people don’t lose their recordings we’ve turned off the pause. They can listen back to ensure it’s good before submitting and restart if they want.
We’ve continued to explore the best way to re-add the pause but for the moment it’s a risk and people get very upset when they lose their recordings.
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Related: Embeddable recorder · Browser support