When someone submits a recording to one of your recorders, Speak AI can email you and the teammates you choose. You set this per recorder, so each recorder notifies its own group.
Turn notifications on for a recorder
- Open the recorder and go to its Settings tab.
- In the Notifications section, turn on Upload notification (“Send notification when survey is completed”).
- Under Notify team members, select the teammates who should get the email.
- Save your settings.
You can also switch this on while creating a recorder, with the Notify your team on every upload toggle.
Control whether you get the email
Your own alerts come from your profile, not the recorder. Go to Profile > Notifications and, on the Recording Submission row (“Get notified when a recording is submitted”), check that the Email switch is on. You can also turn on Web or Mobile on that row to be notified in your browser or on your phone. See Email preferences for what each column does.
The two settings work independently. Teammates you select on a recorder are notified on every submission even if you have turned your own submission emails off. Your personal setting only controls whether you receive the email.
Choose how you are notified
Profile > Notifications lists each event you can be notified about, grouped under Meetings, Media, Recorder, Transcription, Usage and AI Prompts. Each event has a switch for each way it can reach you:
- Email sends you an email.
- Web shows a notification in your browser.
- Mobile sends a push notification to the Speak AI mobile app.
An empty cell means that event cannot be sent that way. For example, meeting reminders have no email, and Credit Alerts and Prompt Completed are email only. Each switch saves as soon as you change it.
Web notifications need permission in each browser. Select Enable on this browser at the top of the page, and allow notifications when your browser asks. Turn on Mobile from Notification settings in the mobile app, which asks your phone for permission at the same time.
Who sees which in-app notifications
The Notifications page in the app lists activity such as finished uploads, credit use and comment replies. It is separate from the notification settings in your profile. What you see there depends on your role:
- Owners and admins see every notification in the workspace.
- Members see their own notifications. If you belong to a user group, you also see notifications for the other people in your groups.
Mark all as read only changes your own notifications, and the unread count only counts yours.
Replies to your comments
When someone else replies to a comment thread you started, you get an in-app notification, such as: Alex replied to your comment on “Weekly sync”. You also get one when someone else resolves or reopens your thread. You are not notified about your own replies.
Select the notification, or its Open button, to go to the file with its Comments tab already open. To find these notifications later, set Category to Comments, and Action to Replied, Resolved or Reopened.
If the reply came from someone using a shared dashboard link, their name is followed by “(via dashboard)”.
The fastest way to reach us is the live chat in the app (the chat bubble in the bottom corner). You can also email success@speakai.co.
Want a hand setting this up? Book a free consult and we’ll do it together on your account.
Related: Account · Email preferences · Recorder · Comments · Meeting reminders