A voice agent is a configured AI persona: a name, a personality, instructions for how it should behave, and a voice. Creating one is the first step before you can test it, share it, or put it to work, and Speak AI gives you three ways to get from nothing to a working agent.
Who can create an agent
Only account owners and admins can create voice agents. If you don’t have that role, Your agents shows the agents that already exist, but not the tools to build a new one.
Get to the create screen
Open Your agents in the sidebar. If your team already has agents, select New agent in the top right to open the create screen. If this is the first agent on the account, that create screen’s prompt box and template gallery appear directly on the page instead, under Describe the agent you want. Either way, you land on the same prompt box with a template gallery below it.
Describe your agent in plain language
The prompt box is the flow Speak AI leads with: it sits above the template gallery. Type what the agent is for, for example a customer support agent for a SaaS product, or a scheduling assistant for a clinic. The hint under the box spells out what makes for a better result: include what the agent does, your website, your brand’s tone, and who it’s talking to.
Select Generate (or press Cmd/Ctrl+Enter) and Speak AI drafts a name, a personality, instructions, and a welcome message from your description. If you already have instructions written, select Add your own instructions first and paste them in; they’re folded in alongside your prompt instead of replacing it.
When your prompt doesn’t give Speak AI enough to work with, it asks a single follow-up question rather than guessing, for example about who the agent is for or what it should never do. Answer it and generation continues from there.
Review the draft before it’s saved
Once generation finishes, you get an Agent preview: the name, personality, instructions, welcome message, and any conversation starters it wrote, laid out so you can check them before anything is final. Each field has its own Edit control to change the text by hand, and its own Generate control to have Speak AI rewrite just that field, either as-is or with a short note on what to change first. When you’re happy with it, select Save changes and the agent opens in the full editor for anything else you want to configure.
Start from a template
Below the prompt box, Or start from a template opens a gallery of ready-made agents grouped by category, including Support, Sales, Research, and Meetings. Each card names the template, describes what it’s built for, and is labelled Creates this agent now: unlike the plain-language path, there’s no draft or preview step. Selecting a card creates the agent immediately with that template’s personality, instructions, and voice already filled in, then opens it in the full editor so you can adjust anything before you use it.
Start from scratch
If neither a description nor a template fits, select Start from scratch at the bottom of the template gallery. It creates an agent named “New Agent” with generic default personality, instructions, voice, and welcome message already filled in, then takes you straight to the full editor so you can replace them with your own.
Related pages
- Create and manage Speak AI voice agents for the Agents and Generation API endpoints behind this screen, including the exact request and response shape for prompt-based creation.