---
title: "Keywords"
description: "Get notified when a chosen word or phrase appears in any new transcript, so escalations and competitor mentions surface immediately."
---

> Documentation Index
> Fetch the complete documentation index at: https://docs.speakai.co/llms.txt
> Use this file to discover all available pages before exploring further.

# Keywords

Keyword alerts tell you when a word or phrase you care about shows up in a new transcript, so you
can act on an escalation, a competitor mention, or a churn signal the day it happens instead of
finding it weeks later. Set them up in **Settings → Keywords** in your Speak AI dashboard. There
are two ways to send the notification: through Zapier, or through a keyword set in Speak.

![The Keywords tab of Analysis and Data Visualization, ranking terms across the whole library. A Top 25 words bar chart puts Interviews and Recording at the top, a word cloud beside it sizes each term by how often it appears, and a table below gives every term a count and a percentage.](/help/media/insights/insights-keywords.jpg)

## Alert through Zapier

Use this route when you want the alert to land in a tool you already work in, such as Gmail or
Slack:

1. **Trigger:** set up a Zapier trigger on Speak AI's **New Media Processed** event.
1. **Filter:** add a Zapier filter step that continues only if the `Keywords` field from Speak
   contains the term you want to watch.
1. **Action:** send an email through Gmail, or post a channel message through Slack, to whoever
   needs to see it.

## Alert through a keyword set

Some plans include email alerts on keyword sets, with no other tool involved:

1. Go to the **Insights** or **Keywords** settings in your account.
1. Create a **Keyword Set** with the terms you want to monitor.
1. If your plan includes it, turn on **Email Notifications** for that keyword set.

Test each alert with a term you know appears in a recent file before you rely on it.

Want a hand setting this up? [Book a free consult](https://calendly.com/speak-ai/consult?utm_source=docs&utm_campaign=consult) and we'll do it together on your account.

---
Related: [Insights](/help/insights/) · [Categories](/help/insights/categories/)

Source: https://docs.speakai.co/help/insights/keywords/index.mdx