---
title: "Keywords"
description: "Get notified when a chosen word or phrase appears in any new transcript, so escalations and competitor mentions surface immediately."
---

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# Keywords

By receiving immediate notifications, you can proactively address issues, track trends, or respond to urgent matters as they arise.


## How It Works

You can configure alerts to notify administrators when certain keywords are detected within a transcript. This can be achieved through two primary methods: using Zapier for advanced automation or using Speak AI's native Insights features.

## Getting Started

To access and configure keyword alerts, navigate to **Settings → Keywords** in your Speak AI dashboard.

## Configuration

There are two recommended ways to set up keyword alerts:

## Using Zapier (Recommended)

This method connects cleanly with your existing tools.

1. **Trigger**: Set up a trigger in Zapier for Speak AI's **New Media Processed** event.
1. **Filter**: Add a Zapier filter step to ensure the automation continues ONLY IF the `Keywords` field (from Speak AI data) contains your desired keyword (e.g., "YourKeyword").
1. **Action**: Configure an action to send an email via Gmail or a channel message via Slack to the relevant admin.

## Using Speak AI Insights

Some Speak AI plans offer native email alerts for keyword sets.

1. Go to the **Insights** or **Keywords** settings within your Speak AI account.
1. Configure a **Keyword Set** that includes the terms you want to monitor.
1. If available on your plan, enable **Email Notifications** for this specific keyword set.

## Next Steps

Ready to ensure you never miss critical topics? Here's what to do next:

- **Login to your account** and navigate to **Settings → Keywords**.
- **Choose your preferred method** (Zapier or native Insights) to set up your first keyword alert.
- **Test your alert** with a relevant keyword to confirm it's working as expected.

Need help? Contact our support team or check out our other guides.

Want a hand setting this up? [Book a free consult](https://calendly.com/speak-ai/consult?utm_source=docs&utm_campaign=consult) and we'll do it together on your account.

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Related: [Insights](/help/insights/) · [Categories](/help/insights/categories/)

Source: https://docs.speakai.co/help/insights/keywords/index.mdx