# help

## Pages

- [Speak AI Help](https://docs.speakai.co/help/index.md): Every Speak AI help guide in one place: upload and record, transcribe, chat with your recordings, build dashboards, share and export, manage your account.
- [Account](https://docs.speakai.co/help/account/index.md): Manage your free trial, plan, credits, payment methods and invoices, change or cancel your subscription, set notifications, and delete your data.
- [Affiliate program](https://docs.speakai.co/help/account/affiliate-program/index.md): Earn 25% recurring commission on every customer you refer, with a 60-day cookie window and a real-time tracking dashboard.
- [Credits calculator](https://docs.speakai.co/help/account/credits-calculator/index.md): Work out what your credits cover: transcription hours, Meeting Assistant time, translation characters and AI Chat questions on standard and premium models.
- [Credits and usage](https://docs.speakai.co/help/account/credits/index.md): Your plan carries a credit pool spent across transcription, AI Chat, translation and the Meeting Assistant. Credits reset each billing cycle.
- [Data deletion](https://docs.speakai.co/help/account/data-deletion/index.md): Deleted files enter a 7-day soft-delete window before permanent removal. Covers file deletion, account deletion and what is retained.
- [Email preferences](https://docs.speakai.co/help/account/email-preferences/index.md): Change which Speak AI emails you receive, or stop marketing email entirely, from the notification settings in your profile.
- [Free trial](https://docs.speakai.co/help/account/free-trial/index.md): The trial runs 7 days with every premium feature on and 2 credits to spend: 2 hours of transcription, 1 hour of Meeting Assistant, or about 20 AI Chat questions.
- [Invoices and receipts](https://docs.speakai.co/help/account/invoices/index.md): Receipts email automatically from Stripe on every payment. Download past invoices, including VAT invoices, from your payment history.
- [Notifications](https://docs.speakai.co/help/account/notifications/index.md): Email yourself and chosen teammates whenever someone submits to a recorder. Set per recorder, so each project notifies its own owner.
- [Payment methods](https://docs.speakai.co/help/account/payment-methods/index.md): Add a card, switch to a different one, or remove an old payment method from the Payment and Invoices page in your account.
- [Plans and pricing](https://docs.speakai.co/help/account/plans/index.md): Free trial, Pro and custom Enterprise pricing compared. Every paid plan includes transcription, AI Chat, Meeting Assistant, automations and insights.
- [Subscription](https://docs.speakai.co/help/account/subscription/index.md): Upgrading unlocks AI Chat, premium exports, custom insights and higher limits. Changes apply immediately and bill pro rata.
- [AI Chat](https://docs.speakai.co/help/ai-chat/index.md): Open AI Chat on a file or a folder, ask a question in plain language, and get an answer grounded in your own recordings.
- [Attachments](https://docs.speakai.co/help/ai-chat/attachments/index.md): Add images, documents and spreadsheets to an AI Chat message for extra context. Which file types are read and how each is processed.
- [Batch analysis](https://docs.speakai.co/help/ai-chat/batch-analysis/index.md): Run on Each File applies a single AI Chat prompt to every recording in a folder and returns one result per file, not one summary.
- [Connectors](https://docs.speakai.co/help/ai-chat/connectors/index.md): Give AI Chat direct access to HubSpot, Salesforce, Zoho CRM and other connected apps so it can act on them inside a conversation.
- [Date ranges](https://docs.speakai.co/help/ai-chat/date-ranges/index.md): Every natural-language date pattern AI Chat understands, so you can scope a prompt to last week, a named month or a custom range.
- [Models](https://docs.speakai.co/help/ai-chat/models/index.md): Pick which model powers a conversation from the AI Chat toolbar, and what each available model is best suited to.
- [Prompts](https://docs.speakai.co/help/ai-chat/prompts/index.md): Write and save your own AI Chat prompts, then reuse them across files and folders so analysis stays consistent across the team.
- [Automations](https://docs.speakai.co/help/automations/index.md): Chain a trigger, conditions and actions on a visual canvas so work runs on every new recording without anyone starting it.
- [Actions](https://docs.speakai.co/help/automations/actions/index.md): The Speak Upload automation action ingests a file and transcribes it with no manual upload. Pair it with an inbound webhook trigger.
- [Filters](https://docs.speakai.co/help/automations/filters/index.md): Scope an automation to the media it should touch by filtering on folder, tags and media properties like type, language and duration.
- [Inbound webhooks](https://docs.speakai.co/help/automations/inbound-webhooks/index.md): Give any external tool a URL that starts a Speak AI automation. Works with Zapier, Make, GoHighLevel or your own script.
- [Triggers](https://docs.speakai.co/help/automations/triggers/index.md): Pick one trigger per automation: instant on each new file, scheduled on a cadence, or an inbound webhook when another system decides.
- [Variables](https://docs.speakai.co/help/automations/variables/index.md): Insert {{token}} placeholders into a chat or automation prompt and Speak AI substitutes real values before the model runs.
- [Dashboards](https://docs.speakai.co/help/dashboards/index.md): Build an analytics surface from widgets, charts, KPI cards, tables and notes on a resizable grid scoped to chosen folders.
- [Dashboard sharing](https://docs.speakai.co/help/dashboards/sharing/index.md): Publish a dashboard to a public link or embed it in your own site. The dashboard must be scoped to at least one folder first.
- [Widgets](https://docs.speakai.co/help/dashboards/widgets/index.md): Every dashboard widget, what it plots, which data it draws on, and the settings each one exposes when you configure it.
- [Exports](https://docs.speakai.co/help/exports/index.md): Download transcripts as PDF, DOCX, TXT, CSV, SRT, VTT, JSON or HTML, with options to redact names, emails, locations, brands and dates.
- [Insight data](https://docs.speakai.co/help/exports/insights/index.md): Move insight data into Tableau, Salesforce or a spreadsheet on demand, or on a schedule through a Speak AI automation.
- [Transcripts](https://docs.speakai.co/help/exports/transcripts/index.md): Export one recording or a whole selection, choosing format, whether to include insights, and how speakers and timestamps appear.
- [Word clouds](https://docs.speakai.co/help/exports/word-clouds/index.md): Build a word cloud from any recording or folder, then download it as an image for reports, decks and client presentations.
- [Folders](https://docs.speakai.co/help/folders/index.md): Folders group your files, tags cut across them, saved views set the columns, and Spotlight finds anything.
- [Manage folders](https://docs.speakai.co/help/folders/manage/index.md): Create a folder, rename it, assign it to a user group so the right people see it, and move recordings between folders.
- [Saved views](https://docs.speakai.co/help/folders/saved-views/index.md): Define a named set of columns for a folder's file list, then switch between saved views in one click instead of retoggling.
- [Spotlight search](https://docs.speakai.co/help/folders/search/index.md): Press Cmd+K or Ctrl+K anywhere in Speak AI to search full transcript text, file names, folders, insights and speaker names at once.
- [Tags](https://docs.speakai.co/help/folders/tags/index.md): Tag files from Explore so you can filter and group them across folders. Tags apply to a whole selection, and the box replaces whatever is already there.
- [Insights](https://docs.speakai.co/help/insights/index.md): What Speak AI extracts from every recording, what each insight type means, and how to read them without opening the transcript.
- [Categories](https://docs.speakai.co/help/insights/categories/index.md): Every analysis extracts keywords, topics, sentiment, entities, brands and emotions by default, with no configuration required.
- [Explore](https://docs.speakai.co/help/insights/explore/index.md): The Explore page compares insights across your whole library instead of one file, surfacing patterns, trends and shifts over time.
- [AI fields](https://docs.speakai.co/help/insights/fields/index.md): The four properties that control how AI extracts and formats data from media in Fields and Automations, and when to use each.
- [Keywords](https://docs.speakai.co/help/insights/keywords/index.md): Get notified when a chosen word or phrase appears in any new transcript, so escalations and competitor mentions surface immediately.
- [Sentiment scores](https://docs.speakai.co/help/insights/sentiment/index.md): Sentiment runs from -1 to 1, split into seven bands from very negative to very positive. What each band means in practice.
- [Themes](https://docs.speakai.co/help/insights/themes/index.md): Find recurring themes across recordings, classify each mention, and count how often each theme appears and who raised it.
- [Integrations](https://docs.speakai.co/help/integrations/index.md): Speak AI integrates with Google Drive, Slack, Zoom, Zapier, Vimeo and more, so recordings flow in and results flow out automatically.
- [Chrome extension](https://docs.speakai.co/help/integrations/chrome-extension/index.md): Import text from any web page into Speak AI in one click, then run sentiment analysis and named-entity recognition on what you captured.
- [Vimeo](https://docs.speakai.co/help/integrations/vimeo/index.md): Link a Vimeo account to Speak AI to import videos for transcription and analysis without downloading them first.
- [Zapier](https://docs.speakai.co/help/integrations/zapier/index.md): Zapier links Speak AI to 5,000+ apps. Which triggers and actions to use for transcription, AI Chat analysis and media workflows.
- [Zoom](https://docs.speakai.co/help/integrations/zoom/index.md): Zoom runs through Zapier rather than a direct connection. What to switch on in Zoom, and where the Zap setup lives.
- [Meeting Assistant](https://docs.speakai.co/help/meeting-assistant/index.md): The Meeting Assistant joins Zoom, Google Meet, Microsoft Teams and Webex calls to record, transcribe and summarize them.
- [Auto-join](https://docs.speakai.co/help/meeting-assistant/auto-join/index.md): Connect a calendar and the assistant joins matching calls on its own. What it joins, when it joins and how to stop it.
- [Customization](https://docs.speakai.co/help/meeting-assistant/customization/index.md): Set the assistant's name, image, recording mode and screen share behavior before it appears in your calls.
- [Exclusions](https://docs.speakai.co/help/meeting-assistant/exclusions/index.md): Exclude rules let an admin keep the Meeting Assistant out of named meetings, recurring events or whole calendars company-wide.
- [Folder routing](https://docs.speakai.co/help/meeting-assistant/folder-routing/index.md): Send recordings captured by the Meeting Assistant to a specific folder so meetings file themselves as soon as they finish.
- [Google Calendar](https://docs.speakai.co/help/meeting-assistant/google-calendar/index.md): Link Google Calendar so the Meeting Assistant sees your schedule and joins the calls you have chosen automatically.
- [Microsoft Calendar](https://docs.speakai.co/help/meeting-assistant/microsoft-calendar/index.md): Link Microsoft 365 or Outlook Calendar so the Meeting Assistant can join your scheduled Teams and Zoom calls automatically.
- [Recording controls](https://docs.speakai.co/help/meeting-assistant/recording-controls/index.md): Control a live recording, pause it for a private moment, then analyze and share whatever the assistant captured afterwards.
- [Summaries](https://docs.speakai.co/help/meeting-assistant/summaries/index.md): Every recorded call returns a summary with decisions and action items, generated as soon as the transcript completes.
- [Embeddable recorder](https://docs.speakai.co/help/recorder/index.md): Collect audio and video from anyone through your website or a share link. Submissions upload and transcribe automatically.
- [Browser support](https://docs.speakai.co/help/recorder/browser-support/index.md): Chrome, Edge, Firefox, Safari, Opera and Vivaldi on desktop, plus iOS and Android mobile browsers, with minimum versions.
- [Custom CSS](https://docs.speakai.co/help/recorder/custom-css/index.md): Restyle recorder buttons, cards, inputs, dropdowns, media players, waveforms and dialogs to match your own brand.
- [Custom domains](https://docs.speakai.co/help/recorder/custom-domain/index.md): Serve a Speak AI recorder from your own domain so the capture experience stays on your brand from link to submission.
- [Downloads](https://docs.speakai.co/help/recorder/downloads/index.md): Download the raw audio or video a respondent submitted, individually or in bulk, from the recorder's submissions list.
- [Embedding](https://docs.speakai.co/help/recorder/embedding/index.md): Add the Speak AI recorder to any page. Includes the fix for Wix and Webflow, which strip microphone and camera permissions.
- [Field mapping](https://docs.speakai.co/help/recorder/field-mapping/index.md): Link each recorder question to a Speak AI field so every submission populates structured data you can filter and export.
- [Limits](https://docs.speakai.co/help/recorder/limits/index.md): Maximum recording length is set by your plan. Longer limits are available on request for research and interview use cases.
- [Pairing codes](https://docs.speakai.co/help/recorder/pairing-codes/index.md): Pairing codes let a Speak AI recorder app on a device connect to a specific recorder in your account and upload into it.
- [Microphone and camera permissions](https://docs.speakai.co/help/recorder/permissions/index.md): Grant browser access to the microphone and camera so the embeddable recorder can capture audio and video from your visitors.
- [Questions](https://docs.speakai.co/help/recorder/questions/index.md): Ask respondents questions alongside their recording, using short text, multi-line text, choice and rating answer types.
- [Security](https://docs.speakai.co/help/security/index.md): Encryption in transit and at rest, access control, retention limits, sub-processors and the certifications Speak AI holds.
- [Policies](https://docs.speakai.co/help/security/policies/index.md): Read the complete library of Speak AI security, privacy and governance policies, grouped by topic and published for security reviews and procurement.
- [Acceptable use policy](https://docs.speakai.co/help/security/policies/acceptable-use/index.md): What customers and staff may and may not do with Speak AI systems, accounts and data.
- [Access management policy](https://docs.speakai.co/help/security/policies/access-management/index.md): How access to Speak AI systems is granted, reviewed and revoked, including least privilege and joiner-mover-leaver handling.
- [Anti-bribery and anti-corruption policy](https://docs.speakai.co/help/security/policies/anti-bribery-anti-corruption/index.md): Speak AI's prohibitions on bribery, facilitation payments, gifts and hospitality, and how to report a concern.
- [Anti-competitive practices policy](https://docs.speakai.co/help/security/policies/anti-competitive-practices/index.md): Speak AI's rules on competition law, market conduct and dealings with competitors, customers and suppliers.
- [Asset management policy](https://docs.speakai.co/help/security/policies/asset-management/index.md): How Speak AI inventories, assigns ownership of, maintains and disposes of hardware, software and data assets.
- [Business continuity plan](https://docs.speakai.co/help/security/policies/business-continuity-plan/index.md): How Speak AI keeps the service running through a disruption, including roles, recovery priorities and communication.
- [Change management policy](https://docs.speakai.co/help/security/policies/change-management/index.md): How changes to Speak AI production systems are proposed, reviewed, tested, approved and rolled back.
- [Cloud hosting compliance policy](https://docs.speakai.co/help/security/policies/cloud-hosting-compliance/index.md): How Speak AI's cloud infrastructure is configured, monitored and audited against its compliance obligations.
- [Collaborative computing policy](https://docs.speakai.co/help/security/policies/collaborative-computing/index.md): Controls on shared workspaces, conferencing and collaboration tools, including recording and remote access.
- [Data classification policy](https://docs.speakai.co/help/security/policies/data-classification/index.md): The tiers Speak AI classifies data into and the handling, storage and sharing rules that follow from each.
- [Disaster recovery plan](https://docs.speakai.co/help/security/policies/disaster-recovery-plan/index.md): Recovery objectives, backup restoration steps and the sequence Speak AI follows to bring systems back after a major failure.
- [DMZ security policy](https://docs.speakai.co/help/security/policies/dmz-security/index.md): How Speak AI isolates internet-facing systems from internal networks and what may be placed in the DMZ.
- [Encrypted communications policy](https://docs.speakai.co/help/security/policies/encrypted-communications/index.md): Which channels must be encrypted, the protocols required, and how keys and certificates are handled.
- [Encryption policy](https://docs.speakai.co/help/security/policies/encryption/index.md): The algorithms, key lengths and key management practices Speak AI applies to data at rest and in transit.
- [ESG policy](https://docs.speakai.co/help/security/policies/esg/index.md): Speak AI's commitments on environmental impact, social responsibility and corporate governance.
- [Ethical sourcing policy](https://docs.speakai.co/help/security/policies/ethical-sourcing/index.md): The standards Speak AI requires of suppliers on labour, environmental and ethical conduct.
- [Fraud detection and prevention policy](https://docs.speakai.co/help/security/policies/fraud-detection-prevention/index.md): How Speak AI detects, reports and responds to suspected fraud against the company, its customers or its systems.
- [Health and safety compliance policy](https://docs.speakai.co/help/security/policies/health-safety-compliance/index.md): Speak AI's obligations and practices for a safe working environment across offices and remote work.
- [Human resource policy](https://docs.speakai.co/help/security/policies/human-resource/index.md): Hiring, screening, onboarding, conduct and offboarding practices, including the security duties attached to each.
- [Incident reporting and response policy](https://docs.speakai.co/help/security/policies/incident-reporting-response/index.md): How a security incident is reported, triaged, escalated, contained and communicated, including customer notification.
- [Information classification policy](https://docs.speakai.co/help/security/policies/information-classification/index.md): How information is labeled by sensitivity and the handling requirements each label carries.
- [Information security program policy](https://docs.speakai.co/help/security/policies/information-security-program/index.md): The governing document for Speak AI's security program: scope, roles, responsibilities and review cadence.
- [Internal compliance and ethics program](https://docs.speakai.co/help/security/policies/internal-compliance-ethics-program/index.md): How Speak AI governs ethical conduct, raises concerns, investigates them and protects those who report.
- [Internet of Things security policy](https://docs.speakai.co/help/security/policies/internet-things-security/index.md): Controls for connected devices on Speak AI networks, covering approval, segmentation, patching and monitoring.
- [Log management policy](https://docs.speakai.co/help/security/policies/log-management/index.md): What Speak AI logs, how long logs are kept, how they are protected from tampering and who may read them.
- [Modern slavery policy](https://docs.speakai.co/help/security/policies/modern-slavery/index.md): Speak AI's position and due-diligence practices on forced labour and trafficking in its operations and supply chain.
- [Network device hardening standards](https://docs.speakai.co/help/security/policies/network-device-hardening-standards/index.md): The baseline configuration Speak AI applies to routers, switches and firewalls before they carry production traffic.
- [Network security policy](https://docs.speakai.co/help/security/policies/network-security/index.md): How Speak AI's networks are designed, segmented, monitored and defended, and the rules for connecting to them.
- [Network segmentation policy](https://docs.speakai.co/help/security/policies/network-segmentation/index.md): How Speak AI separates network zones so a compromise in one does not reach production data in another.
- [Offsite backup storage policy](https://docs.speakai.co/help/security/policies/offsite-backup-storage/index.md): Where Speak AI backups are stored, how they are encrypted and protected, and how restoration is tested.
- [Pandemic and infectious disease plan](https://docs.speakai.co/help/security/policies/pandemic-infectious-disease-plan/index.md): How Speak AI keeps operating through a public health event, covering remote work, staffing and service continuity.
- [Password policy](https://docs.speakai.co/help/security/policies/password/index.md): Password strength, rotation, storage and multi-factor requirements for Speak AI accounts and systems.
- [Physical security policy](https://docs.speakai.co/help/security/policies/physical-security/index.md): Controls over physical access to Speak AI premises, equipment and any media holding customer data.
- [Records retention policy](https://docs.speakai.co/help/security/policies/records-retention/index.md): How long Speak AI keeps each class of record, where it is held and how it is destroyed at end of life.
- [Remote network access policy](https://docs.speakai.co/help/security/policies/remote-network-access/index.md): Requirements for connecting to Speak AI systems remotely, covering VPN, device posture and authentication.
- [Sanctions compliance policy](https://docs.speakai.co/help/security/policies/sanctions-compliance/index.md): How Speak AI screens customers and partners against sanctions lists and what happens on a match.
- [Service continuity policy](https://docs.speakai.co/help/security/policies/service-continuity/index.md): The availability commitments behind the Speak AI service and the controls that maintain them.
- [Third-party data privacy policy](https://docs.speakai.co/help/security/policies/third-party-data-privacy/index.md): How Speak AI vets and contracts with sub-processors that may handle customer personal data.
- [Third-party security policy](https://docs.speakai.co/help/security/policies/third-party-security/index.md): Security requirements Speak AI places on vendors and partners, and how their compliance is assessed.
- [Vulnerability management policy](https://docs.speakai.co/help/security/policies/vulnerability-management/index.md): How Speak AI scans for, prioritizes, patches and verifies vulnerabilities, including remediation timeframes.
- [Wireless security policy](https://docs.speakai.co/help/security/policies/wireless-security/index.md): Encryption, authentication and segmentation requirements for wireless networks used to reach Speak AI systems.
- [Sharing](https://docs.speakai.co/help/sharing/index.md): Share a recording with a public link, embed the player on your site, cut a clip, or open a whole white-label library to a client.
- [Clips](https://docs.speakai.co/help/sharing/clips/index.md): Cut any passage of a recording into a standalone audio or video clip for social posts, highlight reels or sharing a single moment.
- [Shareable libraries](https://docs.speakai.co/help/sharing/libraries/index.md): Share a whole folder and its analytics with one link, optionally white-labeled, so a client or team sees the library without an account.
- [Public links](https://docs.speakai.co/help/sharing/links/index.md): Generate a public link or embed a player so anyone can watch a recording with its transcript and insights, without an account.
- [Embedded player](https://docs.speakai.co/help/sharing/player/index.md): Change the player's colors, controls and transcript panel so an embedded recording matches the page it sits on.
- [Getting started](https://docs.speakai.co/help/start/index.md): Upload or record audio, video and text, transcribe it across 135 languages with speakers identified, then summarize and analyze it with AI.
- [Account setup](https://docs.speakai.co/help/start/account-setup/index.md): Sign up with email or single sign-on, confirm your address, and land in a workspace ready for your first upload.
- [Classic app](https://docs.speakai.co/help/start/classic-app/index.md): Speak AI now runs at app.speakai.co and every account is moved over automatically. How to switch back to the classic app while it lasts.
- [Mobile app](https://docs.speakai.co/help/start/mobile-app/index.md): Record, upload, transcribe and analyze audio from iOS or Android. Recordings sync to the same workspace as the web app automatically.
- [Teams](https://docs.speakai.co/help/teams/index.md): Invite teammates, group them, set folder-level permissions, and share a media library across your whole Speak AI workspace.
- [Groups and permissions](https://docs.speakai.co/help/teams/permissions/index.md): Groups decide who sees which folders and what they can do there, so sensitive recordings stay restricted while shared work stays open.
- [Transcription](https://docs.speakai.co/help/transcription/index.md): Speak AI transcribes audio and video automatically across 135 languages, separates speakers, and timestamps every line for review and editing.
- [Accuracy](https://docs.speakai.co/help/transcription/accuracy/index.md): With clear audio, transcription accuracy typically exceeds 95 percent. Audio quality is the biggest factor, ahead of accent, crosstalk and background noise.
- [Custom vocabulary](https://docs.speakai.co/help/transcription/custom-vocabulary/index.md): Teach Speak AI unusual names, acronyms and industry jargon so they transcribe correctly. Built for medical, legal and technical recordings.
- [Editing](https://docs.speakai.co/help/transcription/editing/index.md): Fix wording, reassign a speaker and adjust timestamps in the built-in editor. Every change saves straight back to the transcript.
- [Human transcription](https://docs.speakai.co/help/transcription/human/index.md): Send a file to Speak AI's human transcription team when you need higher accuracy than automated transcription delivers.
- [Supported languages](https://docs.speakai.co/help/transcription/languages/index.md): Speak AI transcribes 135 languages and regional variants, including 13 Arabic dialects, and translates finished transcripts into 111 languages.
- [Processing times](https://docs.speakai.co/help/transcription/processing-times/index.md): Speak AI processes files far faster than real time. A 30-minute meeting is usually ready in under a minute, a 1-hour file in a minute or two.
- [Speaker identification](https://docs.speakai.co/help/transcription/speakers/index.md): Speaker diarisation separates each voice into its own labeled paragraph. What makes it accurate, and how to correct the labels.
- [Status](https://docs.speakai.co/help/transcription/status/index.md): Track processing on the media card in your dashboard, or have Speak AI email you the moment a transcript and its insights are ready.
- [Translation](https://docs.speakai.co/help/transcription/translation/index.md): Translate a finished transcript into any of 111 supported languages. Covers how translation is billed against your credits.
- [Troubleshooting](https://docs.speakai.co/help/troubleshoot/index.md): Fix a failed upload, a transcription that did not finish, an export that never arrived, or a declined payment, starting from what you saw on screen.
- [Export errors](https://docs.speakai.co/help/troubleshoot/exports/index.md): A blocked pop-up or a missing permission is the usual cause when the export dialog does not appear or the file never arrives.
- [Payment errors](https://docs.speakai.co/help/troubleshoot/payments/index.md): Payments fail most often on a bank decline, a debit card where credit is required, an expired card, or a regional restriction. How to clear each.
- [Transcription errors](https://docs.speakai.co/help/troubleshoot/transcription/index.md): Transcription fails most often on an unsupported format, a file with no audio track, or a recording that exceeds your plan limit.
- [Upload errors](https://docs.speakai.co/help/troubleshoot/uploads/index.md): An upload fails on an unsupported codec, a file with no usable audio or video, a size or duration cap, or a dropped connection. How to tell which and clear it
- [Uploads](https://docs.speakai.co/help/uploads/index.md): Upload from your computer, import from a URL, pull from a connected integration, or record straight into the app.
- [CSV import](https://docs.speakai.co/help/uploads/csv-import/index.md): Add many recordings or text notes at once from a spreadsheet, one row per item, instead of uploading them individually.
- [Duration limits](https://docs.speakai.co/help/uploads/duration/index.md): A single file can run up to 10 hours. How to work through a long recording, and what to do when the file is too large to upload.
- [File formats](https://docs.speakai.co/help/uploads/formats/index.md): MP3, WAV, M4A, FLAC, AAC, MP4, MOV, AVI and more upload directly, alongside TXT, DOCX and PDF, plus PNG and JPEG images read by OCR.
- [In-app recording](https://docs.speakai.co/help/uploads/in-app-recording/index.md): Start a recording from the dashboard or the quick actions panel and have it transcribe automatically when you stop.
- [Text notes](https://docs.speakai.co/help/uploads/text-notes/index.md): Upload a TXT, DOCX or PDF file and run the same keyword, sentiment and entity analysis you get on a transcript, without paying to transcribe anything.
- [YouTube import](https://docs.speakai.co/help/uploads/youtube/index.md): Paste a YouTube link and Speak AI fetches, transcribes and analyzes the video for you. No download step.